Updated November 19, 2024

This Privacy Policy explains how Made Market, Inc. and its subsidiaries and affiliates (collectively, “MadeMarket”, “we”, “our” and “us”) collects, uses, shares and protects information obtained from members and from visitors to its website, www.mademarket.co (the “Site”) and the services, features, content, platform, tools or applications we offer (collectively with the Site, the “Services”). If you are a member with access to MadeMarket’s Services, you have agreed and are additionally subject to the Terms of Service, which incorporates this Privacy Policy by reference. By visiting the Site or using the Services, you consent to the collection, disclosure and use of your information under the terms of this Privacy Policy.

MadeMarket complies with the EU-U.S. Data Privacy Framework (DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce. This compliance ensures that MadeMarket meets the privacy standards for the transfer, use, and protection of personal data transferred from the European Economic Area (EEA), the United Kingdom, and Switzerland to the United States.

What is the purpose of this Privacy Policy?

When you share information with us, we can make our Services even better by showing you more relevant information and connecting you with others more quickly and easily. As you continue to use our Services, we want you to clearly understand how we are using your information and how you can protect your privacy.

This Privacy Policy is designed to clarify:

• What information we collect and why we collect it.
• How we use that information.
• And the choices you have to access, share and update information.

In order to understand this Privacy Policy, you may want to familiarize yourself (if you haven’t already) with terms like “cookies”, “browsers” and “IP addresses”. As much as possible, we try to communicate with our users in good, plain English.

What types of information does Made Market gather about me?

We collect information in several ways, including:

• Information you submit to us. When you sign up for our Services and an account is created (your “Account”), we’ll ask for personal information, including but not limited to your name, email address or telephone number, which may be personally identifiable information (“Personal Information”). If you want to take full advantage of the Services, you’ll also need to create a profile that will be a part of the information submitted to us. By creating an Account on the Services and providing such Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. Some features of the Services allow you to provide public content to the Services, such as written comments. All public content submitted by you to the Services may be retained by us indefinitely, even after you terminate your Account. We may continue to disclose such content to third parties in a manner that does not reveal Personal Information, as described in this Privacy Policy.
• Information we get from your use of our Services. We may collect information about the Services that you use and how you use them, like when you visit a certain part of our Site and how you interact with our content. This information includes:some text
  • Device information
    We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). MadeMarket may associate your device identifiers or phone number with your Account.
  • Log information
    When you use our Services or view content provided by us, we may automatically collect and store certain information in server logs. This may include:some text
    • Details of how you used our Services, such as your search queries.
    • Internet protocol address.
    • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
    • Cookies that may uniquely identify your browser or your MadeMarket Account.
    • Usage information, such as the number and frequency of visitors to the Site.
  • Cookies and anonymous identifiers. We use various technologies to collect and store information when you use our Services, and this may include sending one or more cookies or anonymous identifiers to your device or browser. When you visit our website, we send one or more cookies (a small file containing a string of characters) to your computer that uniquely identifies your browser. Cookies make it easier for you to log on to and use the Site during future visits. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.) However, we strongly recommend that you leave cookies active, because they enable you to take advantage the most attractive features of the Services. This Privacy Policy covers our use of cookies only and does not cover the use of cookies by third parties. We do not control when or how third parties place cookies on your computer.
  • Email communications. We may receive a confirmation when you open an email from us. We use this confirmation to improve our customer service.
  • Aggregate information. We collect statistical information about how both members and visitors, collectively, use the Services (“Aggregate Information”). Some of this information is derived from your Personal Information, but this statistical information is not Personal Information and cannot be tied back to you, your Account or your web browser.
  • Financial information. Financial information, such as your payment method (valid credit card number, type, expiration date or other financial information) may be collected and stored by a third party payment processing company (the “Payment Processor”), and use and storage of that information is governed by such Payment Processor’s applicable terms of service and privacy policy.

‍How does Made Market use my information?

We use the information we collect to provide, maintain, protect and improve our Services, to develop new ones, and to protect MadeMarket and our users.

We use your Personal Information to process and administer details of your membership, to communicate with you, to provide you with opportunities, and to keep you up to date with new developments at MadeMarket.

We also use and analyze the information we collect so that we can administer, support, improve and develop our business. MadeMarket may contact you using information you voluntarily provide. It’s important for you to understand that:

• Except as set forth herein, we do not share your information with unaffiliated companies for marketing purposes without your prior permission.
• Unless you opt-out, we may share information about you among companies affiliated with us to inform you about additional products, services or promotions that may be of interest to you.

If you contact us for troubleshooting, we may also keep a record of that fact to better serve you and other MadeMarket customers in the future.

International Transfers

To facilitate our global operations, we may transfer information that may include Personal Data to other MadeMarket affiliates who act as sub-processors, where we have operations for the purposes described in this policy.

This Privacy Policy will apply even if we transfer Personal Data to other countries. We have taken appropriate safeguards to require that your Personal Data will remain protected wherever it is transferred. When we share Personal Data of individuals in the European Economic Area ("EEA"), Switzerland or the United Kingdom ("UK") within and among MadeMaket’s Affiliates, we rely upon the Standard Contractual Clauses (approved by the European Commission and Swiss authorities) and UK Addendum to the Standard Contractual Clauses (approved by the UK authorities) where required.  We also have additional safeguards where appropriate (such as commercial industry standard secure encryption methods to protect customer data at rest and in transit, TLS for MadeMarket hosted sites and other appropriate contractual and organizational measures.

International Transfers to Third Parties

Some of the third parties described in this Privacy Policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share Personal Data of individuals in the EEA, Switzerland or UK with third parties, we use a variety of legal mechanisms to safeguard the transfer including the European Commission-approved Data Privacy Framework Standard Contractual Clauses, as well as additional safeguards where appropriate. For transfers to or from the United Kingdom, we make use of the UK Addendum. Please contact us if you need more information about the legal mechanisms we rely on to transfer personal data outside the EEA, Switzerland, and UK.

Data Privacy Framework Notice

MadeMarket complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce (collectively “the Data Privacy Framework”).

MadeMarket has certified to the U.S. Department of Commerce that it adheres to the EU-US DPF Principles with regard to the processing of Personal Data received from the European Union, and the United Kingdom and to the Swiss-US DPF Principles with regard to the processing of Personal Data received from Switzerland. If there is any conflict between this Privacy Policy and the DPF Principles, the DPF Principles will govern. To learn more about the Data Privacy Framework, and to view our certification, please visit https://www.dataprivacyframework.gov/.

If you are located in the EU, UK or Switzerland, you have the right to request access to the Personal Data that we hold about you and request that we correct, amend or delete your Personal Data if it is inaccurate or processed in violation of the DPF Principles. We will give you an opportunity to opt out where Personal Data we control about you is to be disclosed to an independent third party or used for a purpose that is materially different from those set out in this Privacy Policy. If you would like to exercise any of your rights, please contact us via the details provided below.

In compliance with the DPF Principles, MadeMarket commits to resolve DPF Principles-related complaints about our collection and use of your Personal Data. We will investigate and attempt to resolve any DPF Principles-related complaints within 45 days. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of Personal Data received in reliance on the DPF Principles should first contact MadeMarket at contact@mademarket.co.  

In compliance with the Data Privacy Framework, MadeMarket commits to refer unresolved complaints concerning our handling of personal data received in reliance on the Data Privacy Framework to an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.adr.org for more information or to file a complaint.

Under certain conditions, more fully described on the DPF website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. The Federal Trade Commission has jurisdiction over MadeMarket’s compliance with the DPF Principles.

In the context of an onward transfer, MadeMarket is responsible for the processing of Personal Data it receives under the DPF Principles and subsequently transfers to a third party acting as an agent on our behalf. MadeMarket will remain liable under the DPF Principles if our agent processes your Personal Data in a manner inconsistent with the DPF Principles, unless MadeMarket is not responsible for the event giving rise to the damage.

Please note that under certain circumstances, we may be required to disclose your Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Disclosure of Your Information

Disclosure for our protection or our users’ protection. MadeMarket is committed to keeping your information confidential. MadeMarket may access, preserve and disclose your Personal Information (a) in response to legal process, (b) to protect our rights, as otherwise required by law or permitted by this Privacy Policy and the Terms of Service, including investigations of potential violations hereof, (c) in response to user support requests or (d) for the prevention or detection of a crime.

Business transfers. If we sell our company or any part of it, or our business enters into a joint venture with another business entity, MadeMarket may disclose or transfer your Personal Information to our new business partners or owners who may then provide you with information about their products and services. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.

Third party disclosures. MadeMarket does not sell, license, lease or otherwise disclose your information to any third party except as set forth in this policy and as described below:

• In order to administer or process a transaction, product or the services provided by MadeMarket;
• To comply with applicable laws, regulation or legal process;
• To detect, prevent or otherwise address fraud or security issues;
• We provide information to our agents, affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures; and
• To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, fulfillment, member service, member satisfaction surveys or other data collection activities relevant to our business.
• We share Aggregate Information with our partners, service providers and other persons with whom we conduct business. We share this type of statistical data so that our partners can understand how and how often people use our Services and their services or websites, which facilitates improving both their services and how our Services interface with them. In addition, these third parties may share with us non-private, aggregated or otherwise non-Personal Information about you that they have independently developed or acquired.
• As stated above, a Payment Processor may collect and store financial information. We may from time to time request and receive some of your financial information for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identifying possible fraudulent transactions, and otherwise as needed to manage our business.

Can I opt-out of MadeMarket’s collection and use of information?

Yes, but we require a minimum amount of information from you in order to provide our product and services. By withholding certain information from us, you may limit your ability to use our Services in whole or part.

Security & Information Retention

We employ security measures to protect your Personal Information both online and offline from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We encrypt many of our services using SSL. We will retain your Personal Information for a reasonable period or as long as the law requires. If you cease to be a member of MadeMarket, we may retain your Personal Information for our business purposes provided that we will protect all such information about you in accordance with this Privacy Policy.

What risks do I take by sharing information?

Although we allow you to set privacy options that limit access to your personal information, no security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your personal information. We cannot ensure that information you share on our website will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures on our website. You can reduce these risks by using common sense security practices such as choosing a strong password and using up to date antivirus software.

Third Party Sites

We are not responsible for the practices, privacy policies or the content of third party sites, services and applications (“Third Party Services”) we link to or you elect to access through the Services, and have no control of the use or protection of information provided by you to or collected by those Third Party Services. Whenever you choose to access a Third Party Service, you may be asked to provide registration or other information. Please note that the information you are providing is going to a third-party, and you should familiarize yourself with the privacy policy provided by that party.

What Information of Mine Can I Access?

If you are a member, you can access information associated with your Account by logging into the Services. Members and visitors can access and delete cookies through their web browser settings.

California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties.

How Can I Delete My Account?

Should you ever decide to delete your Account, you may do so by emailing support@mademarket.co. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account.

Changes to This Policy

MadeMarket may update this policy from time to time. Any changes to this Privacy Policy in the future will be indicated on the Site. Your continued use of the Site and, if you are a member, your continued participation in MadeMarket, will indicate your agreement to such changes. If you would like to see the prior versions of this Privacy Policy, please contact us via the email address below.

What should I do if I have more questions?

All comments, queries and requests relating to our use of your personal information are welcomed and should be addressed to the e-mail address support@mademarket.co.